Update log

A message staff switch with a command. Make a panel called Assistant panel with the command /assistantpanel, add Staff transfers and Applications, post it, and staff run /assistantpanel to set each one On (a green circle), Off (red) or Delayed (orange). Text variables hold whatever staff type, like who is hosting. The posted message is edited in place every time, so the channel always shows where things stand. Use the built-in layout, or design it yourself in the message builder, as an embed or plain text, with {staff_transfers} wherever its status goes.

A ticket type now has one list: the boards that see it. Pick Moderators and Admins, and only Moderators and Admins can see and handle those tickets. Before, boards with the claim any ticket permission and every pinged board could see them too, whatever was picked. Leave the list empty and every staff board sees them. Pings are chosen from the boards that can see the ticket, and the page says plainly who sees it and who does not.

Staff who are active in the server while a vote is up and do not vote can get an infraction automatically. You choose staff votes, session votes or both, how long after the vote starts the check happens, so nobody is caught before they could click, how far back a message counts as being active, and which infraction. It is posted and escalates like any other. Whoever started the vote, anybody on leave, and everybody when the vote has already passed are never given one.

A ticket type decides whether its tickets close themselves after a quiet spell. That is the right rule for most tickets and the wrong one for the ticket that has to stay open while management decides something. Staff can now hold one ticket open, whatever its type says. It stays open however quiet it gets, and the ticket shows it is held. Letting it close again starts the quiet clock from that moment, so it never closes the second it is released.

A member who tells a manager in DMs that they will be away should not have to be chased into filing a request. Staff with the new Force leave of absence permission can put a member on leave directly, and end anybody's leave early. It is treated exactly like an approved request: it is posted in the LOA channel with who started it, the LOA role goes on and comes off, the member gets a DM, and it ends on its own on the date given. Your maximum leave length still applies.

ER:LC replaced the whole map, and the CAD, staff map and regions editor are now drawn on the new one. Every unit sits where it actually is: the new map was lined up against hundreds of real player positions, and they follow the roads. It also loads far faster than the map images PRC publish, which are around eighteen megabytes each. All four seasons are there, summer, spring, fall and winter, each with or without postal numbers. The CAD relearns where each postal is from players on the new map, so for the first while a dropped pin may not name its postal.

Rules for one channel at a time, each with its own punishment. Make your commands channel commands only, so "hey guys" is removed. Make general no media, which catches uploads, stickers and GIF links. Make a screenshots channel media only, or keep links out anywhere with no links. The message is always deleted, and you choose what happens to the sender: nothing more, a warning by DM, a timeout for as long as you set, or a kick. Timeouts and kicks go on their record. Your staff are never caught, and every hit is written to the automod log.

Staff with the new Force shifts permission can start a shift for a member who is in game and forgot, and end anybody's shift. The member is told by DM either way. A shift can only be started for somebody who is actually in your ER:LC server, because shifts end on their own for anybody who is not.

Run a server for each department, police, fire, DOT, as part of your main server. Up to ten. Each department server gets Plus from your main server for as long as you have it. Ranks follow the roles people hold in the main server: give somebody the LSPD Officer role there, and they get Officer in the LSPD server. Anybody given a rank who is not in that server yet is sent a one-use invite, and has the rank the moment they join, which is how accepted applications land in the right place. Bans in the main server reach every department too.

It is one community underneath as well. A department server uses your main server's ER:LC connection, so shifts and sessions work there without entering the key again. Shifts worked in a department count towards the main server's leaderboard and quotas. Leave approved in the main server puts the LOA role on in every department too. Tie a department to Law Enforcement, Fire & EMS, DOT or Dispatch, and its ranks open that part of the CAD. A new department server can be built for you, with its channels made and your ranks copied in and linked.

Pick an ER:LC team for a department and its shifts run themselves: anybody holding one of its ranks who joins the Police team in game is clocked on in the department, and clocked off when they leave it. And every department can have a live roster, one message listing each rank, highest first, and who holds it, kept up to date by itself.

Buttons that give a member a role, and take it away when pressed again: session pings, departments people are interested in, anything opt-in. Design the panel yourself in the message builder, where any button can now Give or remove a role, or post a ready-made one in a single command. A button will never hand out a role that can moderate or manage the server, a staff board's role, or one above the bot's own.

• Setting a quota for a staff board refused every number, including 0 for no quota. It accepts them now.
• Opening the regions editor sent you to the dispatch sign-in and then into the CAD. It has its own sign-in and asks which server you are drawing for. The map now zooms and pans, so a region can be drawn around a single building on the new county.

An account can now be verified, and every post it makes carries a blue tick beside its name. It is how members tell your official fire department account from somebody who named theirs the same, and a staff announcement from an impression of one. Staff decide it, nobody can ask for it, and it can be taken back at any time.

One weekly number for the whole server never fitted: ownership is not doing four hours of in-game moderation a week, and a rule that punishes them for it is a rule you turn off. Each board now carries its own quota, or none at all, and everything that shows or judges one asks for the person's own: /shift, both leaderboards, the staff dashboard, and the Monday promotion and infraction pass.

The Close button now asks for a reason, and /ticket close takes one as an option. Optional in both. Whatever is written is said in the channel before it goes, kept on the ticket, and sent to the member in the DM that tells them it closed. From their side a ticket used to simply disappear. A ticket closed through an accepted close request reuses the reason staff already gave, and one that closes itself says how long it waited.

• Claiming and unclaiming a ticket timed out. Both waited on the channel being renamed, which Discord allows about twice every ten minutes and queues after that, so staff saw "Sample Bot is thinking" and then an error. They answer straight away now, and the colour on the channel name catches up afterwards.
• The session dashboard names the ER:LC server owner instead of showing their Roblox id.

Design any message the bot posts instead of typing a heading and a body into Discord. It is built so a good-looking message takes about a minute.

• Every message starts from Default, exactly what your bot posts today, with Card, Card with logo, Modern, Just text and Blank beside it.
• Only the parts you use are on screen, and clicking any part of the preview jumps to the box that edits it.
• Fill-ins work everywhere they can. The player count, join code, server name, date and session status now work in every message.
• Banners are edited right there, and they are the same setting as /config Banners.
• Custom messages get their own command, like /rules, limited to the staff boards you choose.

One message in your session channel that keeps itself up to date: whether a session is running, the server name, join code and owner, the player count, online staff, the queue, and how a community vote is going. It has a Game Quick-Join button and a Notifications button that turns the session ping on or off for whoever presses it. It stays at the top of the channel when a session ends.

• The low-player command is now /session boost. Full and boost post a new message, and a boost pings your session role.
• A boost no longer rewrites the original session post into a second copy.
• Staff votes never appear on the dashboard. Only community votes do.

• Warnings, mutes, kicks, bans and timed bans, each filed as a numbered case with a reason. Timed bans lift themselves.
• Automod, sixteen filters, from spam and scam links to mass pings and zalgo. Each can delete, warn, or both. Every filter is off until you turn it on, and staff are never filtered.
• Automatic punishment decides in advance what happens when somebody keeps collecting cases.
• The moderation dashboard is rebuilt, with one log for Discord, in-game and automod, and a card for every person.

When somebody is banned with /ban, the message telling them why can carry an Appeal this ban button. What they write lands in a channel you choose, pinging the boards you choose. Accepting unbans them and sends them an invite back; denying tells them the ban stands. Only permanent bans made through /ban can be appealed.

When the member stops replying, the ticket warns them and then closes, per ticket type. Nothing closes before staff have replied, and a ticket where the member spoke last is never closed.

Every closed ticket's transcript is kept and can be read at a link after signing in with Discord. Only the person who opened the ticket, staff who can handle that kind of ticket, and whoever runs the server can read it. The member gets the link when their ticket closes.

Promote whoever reaches two or three times the weekly quota by one rank, onto the next board if that is where the next rank is, and file an infraction of your choice for whoever misses it. It is decided every Monday for the week that just ended. Staff on approved leave are never punished, and a week is only judged if these rules were on for all of it.

/merge folds two servers into one: the roles, the channels, your Sample Bot setup, then the members. Nothing happens until the other server's owner reviews the whole list and accepts. Members who have not moved get reminders on your schedule.

Panels, ticket types, automations, applications, FAQ answers, moderation setup, auto pings, sticky messages, roleplay types and the marketplace can be copied to another server. Tickets, shifts and punishment records never travel.

• Boards hand out roles. Set them with Roles it gives on the board in /config Staff boards.
• Duty nicknames in your own words. Set the three Nickname Tag settings in /config Wording & images.
• Demotions say what an accepted appeal hands back. Pick the rank with the appeal_rank option on /infraction issue.
• Nobody decides their own infraction appeal, and roles the bot owns put themselves back if removed by hand. Both are automatic.

• A social feed. Members make accounts with /account and post with /post. Set the forum channel, the log channel and account limits in /config Posts.
• Sticky messages and auto pings: set them up in /config Sticky messages and /config Auto pings. Both are part of Sample Plus+.
• The marketplace is a shop, with a picture and a Buy button per item. Add items in /config Marketplace, then run /send marketplace.
• Suggestions can ping boards and limit how many one member has waiting. Set both in /config Suggestions.
• Counting saves: servers that have reviewed the bot at samplebot.app/reviews get one save a day. Choose when it is used in /config Counting.
• /blacklist keeps your server's list of servers you will not deal with. Set Server Blacklist Channel in /config Channels, and give boards Blacklist other servers in /config Staff boards.

The ticket assistant, the application reader and the automation builder run on six AI providers: Anthropic, Google Gemini, Groq, OpenAI, xAI and OpenRouter. Gemini and Groq are free with no card.

One payment of $50 USD or 8,000 Robux for one server, with our team setting it up for you. Card payments become your slot the moment they go through, slots stack, and every free server gets three days of Plus to try a week after the bot joins.

• People joining a busy server were welcomed as member number one.
• Buttons failed with "This interaction failed" for over a minute after every restart.
• The staff boards page would not open once a server had about fifteen boards. The same fix covers ticket types, applications, dashboard pages and the marketplace.
• The website took about a minute to load your servers in the CAD and the staff dashboard.
• Tickets that close themselves never actually did once a ticket was claimed.
• Adding a marketplace item failed in every server.
• /config Automod would not open.
• Panel wording could not be saved.
• A suggestion with a ping role never posted.
• Continue with verification failed for members who were already verified.
• Live in-game events could not be set up without buying the CAD.
• Voice channels never appeared in the status channel pickers.
• One deleted emoji could take a whole ticket panel down.
• Verify and ticket buttons disappeared the second time a design was saved.
• A panel lost its top banner as soon as it was given a design.